50Crowns Terms and Conditions

Welcome to 50Crowns. These Terms and Conditions govern your use of our website, 50crowns.com, and our sportsbook at bet.50crowns.com. By registering an account, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. Please read this document carefully before you start playing with us.

Operator Information

Our casino is operated by Zosma LLC, a company registered in Belize under registration number IFSC/200/LLC 2125/23, with its registered address at New Horizon Building, Ground Floor, 3 1/2 Miles Philip S.W. Goldson Highway, Belize City, Belize. Our billing agent and EU-EEA representative is Eonvex Limited, registered in Cyprus under number HE 467522, located at Grigoriou Xenopoulou, Agia Paraskevi, Germasogeia, 4B, Limassol, 4049, Cyprus. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-132405050-FI3, and we operate 50Crowns in full accordance with that licence.

Eligibility and Account Registration

At 50Crowns, we only accept players who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. When you complete 50Crowns casino login procedures and create an account, you confirm that the information you provide is accurate, current, and complete. We reserve the right to request verification documents at any time, and we may suspend or close your account if we suspect fraudulent activity, multiple accounts, or false information. Our casino currently serves players from the United Kingdom, Australia, Ireland, New Zealand, and Canada, while our sportsbook serves the United Kingdom, Australia, New Zealand, Canada, Germany, and Austria.

One Account Policy

You may only hold one account with us. Our 50Crowns casino app and desktop platform are both linked to the same account system, and we will detect duplicate registrations. If we discover multiple accounts belonging to the same individual, we reserve the right to close the duplicate accounts and void any bonuses or winnings associated with them.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Maestro, Skrill, Neteller, MiFinity, SticPay, Rapid Transfer, Jetonbank, bank transfer, Paysafecard, CashtoCode, and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Tether, Ripple, Binance Coin, and Tron. Our minimum deposit is 20 EUR, or 30 AUD for Australia and 30 CAD for Canada. Our minimum withdrawal is 25 EUR. Please note that Paysafecard, CashtoCode, Rapid Transfer, and Jetonbank are deposit-only methods and cannot be used for withdrawals.

Withdrawal limits at our casino depend on your VIP tier, currency, and transaction history. We process withdrawal requests within 48 business hours of submission, and within 48 business hours of your previous withdrawal being paid, provided all checks are satisfied. Cash-out times vary: e-wallets and cards typically take 0 to 1 hour after approval, cryptocurrencies take about 1 hour, and bank transfers take 1 to 5 business days. We may apply enhanced monitoring if your balance is at least 10 times larger than your total deposits, in which case withdrawals are capped at 10,000 EUR or the currency equivalent per month.

Bonuses and Promotions

Our 50Crowns bonus offers, including our welcome package and ongoing promotions, are subject to specific terms outlined on our promotions pages. Any 50Crowns bonus code you use must be entered correctly before making your deposit. Our general bonus rules state that bets are taken from your real balance first, and only from the bonus balance once real funds are exhausted. Bonuses must be wagered 40 times before a withdrawal can be requested, unless stated otherwise for a specific promotion. Cancelling a bonus before wagering requirements are met will void the bonus funds and any winnings derived from them.

Slots contribute 100% toward wagering requirements, while table games, live casino, lottery, and other game types contribute 0%. Bonuses are only available for withdrawal purposes once your withdrawal amount reaches 60 EUR or higher. We do not currently offer a 50Crowns no deposit bonus, and any searches for a 50Crowns casino no deposit bonus should be treated with caution, as we have not authorised such promotions through unofficial channels.

VIP and Loyalty Program

We operate a comp points system where real-money wagers on slots and other games earn points that determine your VIP tier. Our VIP Program consists of 20 levels above the base Citizen level, grouped into five tiers: Squire, Knight, Prince, King, and Lord of the Crowns. Each tier offers different wagering requirements, free spins, and cash rewards, with withdrawal limits increasing as you progress. Our top-tier Lord of the Crowns levels are served through individual VIP arrangements, and our highest stage is accessible by invitation only.

Games and Fair Play

Our casino features more than 10,184 slots, over 220 live games, and more than 11,934 games in total from over 100 providers, including NetEnt, Pragmatic Play, Play'n GO, Evolution, and many others. We are committed to fair play and use certified random number generators across our slot and table game offerings. Our live casino games are streamed from licensed studios, and we do not tolerate any manipulation of outcomes. If you discover a technical error or malfunction, you must report it to our support team immediately; we reserve the right to void any winnings resulting from a verified technical fault.

Responsible Gambling

We are committed to promoting responsible gambling across our platform. You can set deposit limits, loss limits, wagering limits, and session time reminders directly through your account settings. If you feel that your gambling habits are becoming problematic, we encourage you to use our self-exclusion tools, which allow you to restrict your access to your account for a defined period. We also provide links to independent organisations that offer support for problem gambling.

Account Suspension and Closure

We reserve the right to suspend or close your account if we have reasonable grounds to believe you have breached these terms, engaged in fraudulent activity, used our 50Crowns app in violation of our policies, or provided false identification information. In such cases, we may withhold winnings pending investigation. You may also close your account at any time by contacting our support team, subject to any pending withdrawal or bonus conditions.

Customer Support

Our support team is available 24/7 via live chat, e-mail at [email protected], and our contact form. We offer support in English, French, German, Italian, Norwegian, Portuguese, and Slovenian. Whether you have questions about your 50Crowns login, our deposit methods, or our bonus terms, our team is here to assist you promptly.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or licensing obligations. We will notify you of material changes through our website or by email, and your continued use of our services after such changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of our services will be handled in accordance with this governing framework, and we encourage you to contact our support team first to resolve any issues amicably.